Privacy & Cookie Policy

Render Works (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and share personal information in accordance with:

• The New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs)
• The EU/UK General Data Protection Regulation (GDPR/UK-GDPR) (where applicable)

1. Who We Are

We are Render Works, a company registered in New Zealand. Contact details:

• Email: info@renderworks.co
• Phone: +64 21 131 5561
• Address: Auckland, New Zealand

If you are located in the EU or UK, you can also contact our EU/UK representative or state “We do not currently have an EU/UK representative”.

2. Information We Collect

We may collect:

• Contact details – name, email, phone, address
• Payment details – billing info, transaction history
• Account details – login info, preferences, purchase history
• Usage data – website behaviour, IP address, browser/device details
• Marketing preferences – your choices about communications
• Any information you provide when contacting us or using our services

3. How We Collect Information

We collect information:

• Directly from you (forms, orders, enquiries)
• Automatically (cookies, analytics, tracking tools)
• From third parties you authorise us to contact

4. Lawful Basis for Processing (GDPR)

If GDPR applies, we process your personal information based on:

• Consent – you've agreed to the use of your data
• Contract – to provide services you've requested
• Legal obligation – to meet legal requirements
• Legitimate interests – e.g., improving services, marketing (where allowed)

5. Why We Collect & Use Your Information

We use your personal information to:

• Provide products and services
• Process payments and deliver orders
• Respond to enquiries and provide support
• Improve our services and website
• Send marketing (if you've consented or it's legally allowed)
• Comply with legal obligations

6. Cookies & Tracking

We use cookies to:

• Make our website work properly
• Analyse traffic and usage (e.g., Google Analytics)
• Personalise content and advertising (e.g., Facebook Pixel)

You can disable cookies in your browser settings, but this may affect site functionality.

Under GDPR, non-essential cookies will only be set if you actively consent.

7. Sharing Your Information

We may share your information with:

• Service providers (IT, hosting, payment processors)
• Marketing and analytics partners
• Legal authorities if required by law
• Overseas recipients — we ensure adequate safeguards when data is transferred internationally (IPP 12 / GDPR Chapter V)

We do not sell your personal information.

8. Data Storage & Security

We store data securely using encryption, restricted access, and secure servers.

We retain your data only as long as necessary, then securely delete or anonymise it.

9. Your Rights

Under NZ Privacy Law & GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability (GDPR)
• Withdraw consent at any time

To exercise these rights, contact info@renderworks.co. We will respond within:

• 20 working days (NZ Privacy Act)
• 1 month (GDPR)

10. International Transfers

If we transfer data outside NZ or the EU/UK, we ensure it is protected to standards equivalent to NZ and GDPR laws.

11. Complaints

If you have concerns:

• Contact us at info@renderworks.co first.
• In NZ: You can contact the Office of the Privacy Commissioner (privacy.org.nz, 0800 803 909).
• In the EU: Contact your local data protection authority.

12. Changes to This Policy

We may update this policy. The latest version will always be available on our website.

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